The Société Générale Award for Customer Focus

Winner: : TNT Express
Amsterdam - THE NETHERLANDS

Chris Goossens of TNT Express was presented with the Award by Christian Behegal of Société Générale, the category sponsor

 

Last year TNT Express delivered 18 million consignments - or 3.5 billion kilos - to 200 different countries using its network of 900 operational locations, 19,000 vehicles and 43 aircraft. The company has a strong customer-centric strategy with on-time delivery as its highest, but by no means its only customer service promise. www.tnt.com

 

Amadeus
Madrid - SPAIN

Amadeus, a global leader in technology solutions to travel and tourism businesses, developed its Altéa platform to put the passenger - rather than the flight - at the heart of airline IT. www.amadeus.com

 

Avis Europe Plc
Bracknell - UNITED KINGDOM

Avis Europe believes it has earned pole position as market leader by its unshakeable dedication to customer service informed by unprecedented customer research - said to be the most in-depth ever carried out in the industry. www.Avis-Europe.com

 

Intesa Saopaulo S.p.A.
Milan - ITALY

Intesa Saopaulo, one of Europe’s finest banks when measured by customer value creation, has a customer satisfaction department that closely manages the process through monitoring, analysing and reporting against embedded policies of excellence and relationship quality. www.bancaintesa.it

 

NS Netherlands Railways
Utrecht - THE NETHERLANDS

NS is The Netherlands’ leading passenger service railway operator with over one million customers every day and the creator and developer of attractive stations with retail formulas and residential offerings. www.ns.nl

 

Overbury Plc
London – UNITED KINGDOM

Overbury is a principal specialist contractor in the fitting out and refurbishment of commercial premises for private and public sector organisations. www.overbury.com

 

Regus
Chertsey – UNITED KINGDOM

Continuous refinement to customer commitment by Regus, the world’s largest provider of outsourced workplaces, drives its promise of world class customer service, unrivalled support, security and advanced technology. www.regus.co.uk

 

The Rezidor Hotel Group
Brussels - BELGIUM

Rezidor Group, whose company’s vision statement simply says – “Yes I Can!”, has everyone involved thinking hospitality first allowing the company to offer a 100 per cent guest satisfaction guarantee. www.rezidor.com

 

T-Mobile Deutschland GmbH
Bonn - GERMANY

Its 30.2 million customers make T-Mobile Germany’s market leader and part of the most successful mobile communication business in Europe with the largest GSM-network on the continent. www.t-mobile.de

 

UNICREDIT BANCA SPA
Bologna - ITALY

UniCredit Banca, the retail banking arm of Unicredit Group, puts customers’ interests at the forefront of every company initiative and made customer satisfaction the responsibility of executives at the highest levels. www.unicreditbanca.it